Video Remote Interpreting Services from IU

How Video Remote Interpreting Works

Video remote interpreting is a cutting edge technology that is changing the way we communicate. VRI connects multiple parties together without an interpreter physically present. It provides the benefit of face-to-face communication with the simplicity of over-the-phone interpretation.

Video interpreting services are great for communicating with staff, business partners, patients or clients who are Deaf, Hard-of-Hearing or who have limited English proficiency. The use of this technology is catching on in healthcare, corporate and other business operations.

What is the “Cloud”?

“Cloud” is basically another term for the Internet. Cloud-based applications are stored in the Internet versus on your computer, tablet or mobile phone. This makes it easy to access from anywhere at anytime. Our HIPAA-compliant, cloud-based technology is easy to set-up and you do not need to hire additional IT staff or invest in advanced training sessions. Just turn on your device and go!

Our Solution

Our solution, On-Demand Interpreting (ODI) is powered by Stratus Video. Connect to an interpreter in seconds, 24 hours per day, 7 days per week, 365 days per year. Clients can choose from from languages like American Sign Language (ASL), Spanish, Mandarin, Cantonese, Vietnamese, Russian, Arabic, Portuguese, etc.

The video interpreters you connect with are highly qualified, professional and experienced. Their services will help you bridge the communication gap between clients and patients with limited English proficiency or who are Deaf or Hard-of-Hearing.

VRI Workflow
Video Remote Interpreting Workflow
Upon launch of the application, login to the VRI portal using a personalized identification number. Here, the language needed and other pertinent information regarding the interpretation is inputted and relayed through the system to the appropriate agent (language professional).

Once an agent has received the information, a session identification number is assigned. Once assigned, the agent is available for interpretation. After a successful call is made to the agent and all video/audio connectivity is established, the interpretation session begins for the duration required.
Upon completion of the interpretation session, users disconnect from their respective ends.

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